Refund policy

Last updated: January 13, 2026

We want you to love your purchase. Please review our policy carefully before placing an order.

Returns
• Returns are accepted within 30 days of delivery.
• Items must be unused, unworn, unwashed, and with original tags attached.
• Items showing signs of wear, odor, makeup, or damage will not be accepted.

FINAL SALE ITEMS (NO RETURNS OR EXCHANGES)

The following items are FINAL SALE and NOT eligible for return or exchange:
• Sale or discounted items
• Clearance items
• Bodysuits
• Intimates
• Swimwear
• Accessories
• Items marked “Final Sale”

Exchanges

Due to limited boutique inventory, we do not guarantee exchanges. If your item qualifies for return, we recommend returning it and placing a new order.

Refunds
• Approved refunds are issued to the original form of payment.
• Original shipping charges are non-refundable.
• Refunds are processed within 5–7 business days after inspection.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Damaged or Incorrect Items

Please contact us within 48 hours of delivery with photos so we can assist you.

📧 Contact us at: admin@fmclosetusa.com

Frequently asked questions

1. What sizes do you offer?

Our pieces typically range from Small to XL, and some styles are One Size with flexible fits. Certain collections may also include plus-size options. Please check each product description for specific sizing details.

2. Do you restock items?

Most of our pieces are available in limited quantities, so restocks are not guaranteed. If you love something, we recommend purchasing before it sells out.

3. Where are your products made?

Our collections include pieces designed by Flor Marie’s Closet, along with carefully curated clothing and artisan-made accessories from Latin America and other selected regions.

4. Are your accessories handmade?

Yes. Many of our accessories and bags are handcrafted by artisans, making each piece unique.

5. How long does shipping takes?

Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and shipping method selected at checkout.

6. Do you ship internationally?

Currently, we ship within the United States, and we are working on expanding our shipping options in the future.

7. What is your return policy?

Returns are accepted within [7–14 days] of delivery for unused items in original condition with tags attached. Certain items, such as accessories, may be final sale.

8. How can I contact customer service?

You can reach us by email at flormariescloset@gmail.com or through our contact form on the website. We’re happy to help!

Do you offer styling advice?

Yes! We love helping our customers style their outfits. Feel free to reach out if you need suggestions on how to wear our pieces.

Are your items limited edition?

Yes. Many of our collections are produced in small quantities to maintain exclusivity.

Refund policy

Frequently asked questions

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